# Peec AI Help Center

Get help and support on all things Peec AI.

## Basics

- [Part 1: Understanding prompts](https://help.peec.ai/article/part-1-understanding-prompts-72stgax8rzyzm0tydlk2c92r.md)
- [Part 2: Using tags effectively](https://help.peec.ai/article/part-2-using-tags-effectively-bfwwu4otvcf9r796xqhlprnr.md)
- [Part 3: Adding competitors](https://help.peec.ai/article/part-3-adding-competitors-w85k2c6rs4ctuva4flhvffb5.md)
- [Part 4: Reading your dashboard](https://help.peec.ai/article/part-4-reading-your-dashboard-phist06f5krvh02d6snjrvbc.md)
- [Part 5: Understanding sources (where AI gets its info)](https://help.peec.ai/article/part-5-understanding-sources-where-ai-gets-its-info-kk8l4iy1szwnn55pfxfunij6.md)
- [Why should I trust Peec AI? My SEO tool will implement your functionality sooner or later.](https://help.peec.ai/article/why-should-i-trust-peec-ai-my-seo-tool-will-implement-your-funct-dsig22ptyok9692rcb49lbim.md)
- [What are system tags and how can I use them?](https://help.peec.ai/article/what-are-system-tags-and-how-can-i-use-them-qarhqr017mu01f0wtpe413ua.md)

## Visibility

- [What does position mean exactly? How do you calculate it?](https://help.peec.ai/article/what-does-position-mean-exactly-how-do-you-calculate-it-rffnrfm38lhge50e33gvot4p.md)
- [Why does a brand show zero visibility?](https://help.peec.ai/article/why-does-a-brand-show-zero-visibility-a3glp4cwr2dvc3tt6x02wbbp.md)
- [How can I interpret sentiment?](https://help.peec.ai/article/how-can-i-interpret-sentiment-3ov3gw7f1momd8nfl73ugxhk.md)
- [What can I do to improve my brand visibility?](https://help.peec.ai/article/what-can-i-do-to-improve-my-brand-visibility-cvbhu0kxqztsu7kdz0u814tt.md)
- [Why does my visibility go down over time?](https://help.peec.ai/article/why-does-my-visibility-go-down-over-time-lu8ava5zfz7lq8yxbbb9v647.md)
- [How does Peec AI help improve my visibility?](https://help.peec.ai/article/how-does-peec-ai-help-improve-my-visibility-prqv3gsu58jq7utrwhuowkhy.md)
- [How is visibility calculated?](https://help.peec.ai/article/how-is-visibility-calculated-tz1uv68wuaho0c53gmdikqiu.md)
- [People spell my brand name differently — can I add alternative spellings?](https://help.peec.ai/article/people-spell-my-brand-name-differently-can-i-add-alternative-spe-4hgz0ppzpbjthq1h7mi2lnqs.md)
- [Why do I have low visibility even though my website has a high source usage?](https://help.peec.ai/article/why-do-i-have-low-visibility-even-though-my-website-has-a-high-s-ofn9rj2d56wpvd8d17ap5zw0.md)

## Prompts

- [How do I batch upload prompts and tags?](https://help.peec.ai/article/how-do-i-batch-upload-prompts-and-tags-834mhkzl67mhwc7rxb2a5ndx.md)
- [How can I adjust the prompts for my project?](https://help.peec.ai/article/how-can-i-adjust-the-prompts-for-my-project-cmmq5pgk5wtmzb6l30st5yjj.md)
- [How can I use tags?](https://help.peec.ai/article/how-can-i-use-tags-no4pdqb7zdsdd3zmigi6i9hz.md)
- [How do I know if my prompt is relevant?](https://help.peec.ai/article/how-do-i-know-if-my-prompt-is-relevant-etnxqwjhtru4jeow6g2te4q6.md)
- [How do I know which prompts to track?](https://help.peec.ai/article/how-do-i-know-which-prompts-to-track-3gp5kczmbci7bus4ea1prnr5.md)

## Sources

- [Why am I seeing unexpected sources?](https://help.peec.ai/article/why-am-i-seeing-unexpected-sources-r0doxswnapxkbyevnv5si9ru.md)
- [Why does my source usage fluctuate so much?](https://help.peec.ai/article/why-does-my-source-usage-fluctuate-so-much-cmrx7shrb4gz7cfh4qj61eox.md)
- [What is the usage percentage? Why is it over 100% for some sources?](https://help.peec.ai/article/what-is-the-usage-percentage-why-is-it-over-100-for-some-sources-pypsz4jsjfn2hnedr0xnsx0e.md)
- [How can I use the Gap Analysis?](https://help.peec.ai/article/how-can-i-use-the-gap-analysis-n30lo9nkvic996mhf0lg6qq7.md)
- [A domain or URL has the wrong Type. How can I correct it?](https://help.peec.ai/article/a-domain-or-url-has-the-wrong-type-how-can-i-correct-it-bu8kkcynmi92kxhwcqygotau.md)

## Models

- [Why don't my ChatGPT chats show sources?](https://help.peec.ai/article/why-dont-my-chatgpt-chats-show-sources-p1dkjlqyifvx1ztmr9thaviy.md)
- [What’s the difference between ChatGPT and ChatGPT 5 Search?](https://help.peec.ai/article/whats-the-difference-between-chatgpt-and-chatgpt-5-search-iw6szghrzz5lu7a02y6bisw4.md)
- [Why does a link on Google AI Overview not count as a mention?](https://help.peec.ai/article/why-does-a-link-on-google-ai-overview-not-count-as-a-mention-sp1qk4d9uf0eo9zf9pmblbnm.md)
- [Why does Google AI Overview say “not triggered” on some days?](https://help.peec.ai/article/why-does-google-ai-overview-say-not-triggered-on-some-days-xflwbnf5fp7e3l3l5c6lc78w.md)
- [How can I change the models I track for my project?](https://help.peec.ai/article/how-can-i-change-the-models-i-track-for-my-project-wb4li0uswks5wn15fy2tjkt4.md)

## Organization

- [How do I cancel my subscription?](https://help.peec.ai/article/how-do-i-cancel-my-subscription-v5fvi8td9q86mx22zj4waicr.md)
- [How can I transfer a project to a different account?](https://help.peec.ai/article/how-can-i-transfer-a-project-to-a-different-account-tvtifnrxtluljtlddkf8lihf.md)
- [I still see a “Trial ended” screen even though I just paid. What can I do?](https://help.peec.ai/article/i-still-see-a-trial-ended-screen-even-though-i-just-paid-what-ca-mof454w42lu7fofjyuhfurqp.md)
- [How can I invite my colleague or client to Peec?](https://help.peec.ai/article/how-can-i-invite-my-colleague-or-client-to-peec-ciajkvvb4p132vq74t9v7vj6.md)
- ["This member belongs to another company" How do I add them?](https://help.peec.ai/article/this-member-belongs-to-another-company-how-do-i-add-them-41eub66uu9bqv47qmy2397ei.md)
- [How much does the API cost?](https://help.peec.ai/article/how-much-does-the-api-cost-y3u6zh4lby7h9sksvyyzn2mi.md)
- [Do you offer a template for Looker Studio?](https://help.peec.ai/article/do-you-offer-a-template-for-looker-studio-v9tql6fxdg7yw2ct5yq8gywq.md)

## Agency

- [What are credits and how can I use them in my projects?](https://help.peec.ai/article/what-are-credits-and-how-can-i-use-them-in-my-projects-29u6z32t83s3rnr1fu4ops82.md)
- [What’s the difference between Pitch and Customer Projects?](https://help.peec.ai/article/whats-the-difference-between-pitch-and-customer-projects-fpchm82x7il3buik95ic7rwp.md)

## Managing your project

- [How many countries can I track per project?](https://help.peec.ai/article/how-many-countries-can-i-track-per-project-xaoneczv8yf8xeoru6khttx9.md)
- [How can I change my company details and domain?](https://help.peec.ai/article/how-can-i-change-my-company-details-and-domain-wt73tay2igxum4e4s8aomxr8.md)

## AI Shopping

- [Does connecting my product catalog use any credits?](https://help.peec.ai/article/does-connecting-my-product-catalog-use-any-credits-kash9pqebo3waf88s7cyqgrk.md)
- [What is Win Rate, and how is it different from visibility?](https://help.peec.ai/article/what-is-win-rate-and-how-is-it-different-from-visibility-lhh63zy3wok17fqlr32fozyk.md)
- [Why do my products show 0% visibility in AI Shopping?](https://help.peec.ai/article/why-do-my-products-show-0-visibility-in-ai-shopping-a4ad9tjfzwoofue3mdavq9l1.md)