If you've added prompts but notice that some chats don't show any citations in the text or sources in the sidebar, this isn't necessarily an issue with your prompt or our tool’s logic.
AI models are trained on large sets of training data, which form the foundation of the model's knowledge. ChatGPT always tries to answer prompts using this embedded training data first.
For example, with general questions, like "What is a software and how does it differ from hardware?", the AI will likely use its training data rather than perform a web search — resulting in no sources being displayed in the answer.
However, when ChatGPT needs up-to-date information, it's more likely to run a web search to gather information for its answer and thus, showing citations and sources.
How does this impact me?
If you have prompts that can be easily answered using training data, such as definitions or concepts, you'll likely see no sources in most chats. You can refine your prompts and ensure you're covering the cases that matter to you.